FAQ's

How can we help you?

FIND YOUR THERAPIST

Insurance

  • Do you take my insurance?

    Insurance is a minefield! No two insurance plans are ever the same. Navigating your benefits could give you both anxiety & depression! Let us do the legwork for you. We recommend you reach out to our friendly support staff who can help check your benefits and let you know any out of pocket costs.

    We work with most PPO and some POS plans as an out of network provider. These include Aetna, Cigna, United and GHI.

  • How much does therapy cost without insurance?

    Without any insurance therapy usually costs between $150-$275 per session depending on which therapist you choose to see.

    We don’t want cost to be a barrier to care: Good mental health care should not be a privilege. We have an excellent advanced clinical training program that allows us to offer therapy when our standard rate or using insurance is not an option.

Therapy

  • How long do I have to come to therapy for?

    The short answer is, for as long as you wish! However, our job is to enable you to live your best life without us. Most people see symptom improvement after a few sessions, but deeper work can take longer. It all depends on the individual.

  • How regularly do I have to have therapy?

    We want to give you the very best care. You will be learning new ways of thinking. Like any other skill, repetition is key, especially at the start. Studies show that therapy is most effective if you see your therapist weekly. Bi-weekly sessions don’t offer the same benefits and we don’t want to waste your time or money!

  • How long is each session?

    Your first appointment lasts for 1 hour. All other sessions are approximately 50 mins in length.

  • What types of therapy do you offer?

    We believe you have ultimate control over the way you think, behave and feel. The types of therapy we use enable you to choose your best life.

    These approaches are from the evidence-based family of therapeutic modalities, including Cognitive Behavioral Therapy, Rational Emotive Behavioral Therapy, Acceptance and Commitment Therapy and Choice Theory, Reality Therapy.

  • Does anyone at your practice prescribe medication?

    Therapists and psychologists are not authorized to prescribe medication, but we do work closely with a team of approved psychiatrists and psychiatric NP’s in order to provide integrated care when appropriate.

Therapists

  • What’s the difference between a Senior Therapist and Therapist?

    Time served in the profession. Some of us have been in it for longer than others but fear not, we have all been trained to the same exacting standards and our clinicians are selected from the very best graduate programs.

  • What languages do your therapists speak?

    Our therapists can offer sessions in Mandarin, Arabic, German, Spanish & English

Appointments & Billing

  • What’s your cancellation policy?

    We hold a weekly time for you, therefore we ask for 48 hours notice to cancel your appointment. Whenever possible, we try to offer reschedules based on your clinicians’ availability. Cancelled sessions are charged at $150 and cannot be billed to insurance.

  • What form of payment do you accept?

    We take credit / debit cards and FSA / HSA cards. We do not accept cash or checks, unless under special circumstances.

  • Do you offer support animal / therapy animal letters?

    We regret that due to the ever-changing laws and liabilities regarding animal support letters, we are unable to provide these at this time.

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