FAQ's

How can we help you?

FIND YOUR THERAPIST

Insurance

  • Do you take my insurance?

    Insurance is a minefield! No two insurance plans are ever the same. Navigating your benefits could give you both anxiety & depression! Let us do the legwork for you. We recommend you reach out to our friendly support staff who can help check your benefits and let you know any out of pocket costs.

    We work with most PPO and some POS plans as an out of network provider. These include Aetna, Cigna and United Healthcare (and others).

  • How much does therapy cost without insurance?

    Without any insurance therapy usually costs between $150-$275 per session depending on which therapist you choose to see.

    We don’t want cost to be a barrier to care: Good mental health care should not be a privilege. We have an excellent advanced clinical training program that allows us to offer therapy when our standard rate or using insurance is not an option.

Therapy

  • How long do I have to come to therapy for?

    The short answer is, for as long as you wish! However, our job is to enable you to live your best life without us. Most people see symptom improvement after a few sessions, but deeper work can take longer. It all depends on the individual.

  • How regularly do I have to have therapy?

    We want to give you the very best care. You will be learning new ways of thinking. Like any other skill, repetition is key, especially at the start. Studies show that therapy is most effective if you see your therapist weekly. Bi-weekly sessions don’t offer the same benefits and we don’t want to waste your time or money!

  • How long is each session?

    Your first appointment lasts for 1 hour. All other sessions are approximately 50 mins in length.

  • What types of therapy do you offer?

    We believe you have ultimate control over the way you think, behave and feel. The types of therapy we use enable you to choose your best life.

    These approaches are from the evidence-based family of therapeutic modalities, including Cognitive Behavioral Therapy, Rational Emotive Behavioral Therapy, Acceptance and Commitment Therapy and Choice Theory, Reality Therapy.

  • Does anyone at your practice prescribe medication?

    Therapists and psychologists are not authorized to prescribe medication, but we do work closely with a team of approved psychiatrists and psychiatric NP’s in order to provide integrated care when appropriate.

  • What we don't treat:

    To ensure safe and appropriate care we cannot treat the following conditions as they require specialized training and additional supportive services that CHT is not resourced to provide:

    – Attempted suicide (within the past 12 months)
    – Extreme self-harm
    – Anorexia & bulimia
    – Autism spectrum
    – Borderline Personality Disorder
    – Bipolar 1
    – Bipolar 2 (if unmedicated)
    – Schizophrenia & psychosis
    – Psychiatric hospitalization (within the past 12 months)

     

Therapists

  • What’s the difference between a Senior Therapist and Therapist?

    Time served in the profession. Some of us have been in it for longer than others but fear not, we have all been trained to the same exacting standards and our clinicians are selected from the very best graduate programs.

  • What languages do your therapists speak?

    Our therapists can offer sessions in Mandarin, Arabic, German, Spanish & English

Appointments & Billing

  • What’s your cancellation policy?

    We hold a weekly time for you, therefore we ask for 48 hours notice to cancel your appointment. Whenever possible, we try to offer reschedules based on your clinicians’ availability. Cancelled sessions are charged at $150 and cannot be billed to insurance.

  • What is a "Good Faith Estimate"?

    Beginning January 1, 2022, if you’re uninsured or you pay for health care bills yourself (don’t have your claims submitted to your health plan), health care providers and facilities must provide you with an estimate of expected charges before you get an item or service. This is called a “good faith estimate.” Providers and facilities must provide you with a good faith estimate if you request one, or after you’ve scheduled an item or service. It should include expected charges for the primary item or service you’re getting, and any other items or services that are provided as part of the same scheduled experience.

    The provider or facility you contact for a good faith estimate must provide a list of all items and services associated with your care. In 2022, the estimate isn’t required to include items and services provided to you by another provider or facility, but you can also ask these providers or facilities for a separate good faith estimate. In 2023, the provider or facility you contact will be required to provide co-provider or co-facility cost information.
    For example, if you’re getting surgery, the good faith estimate could include the cost of the surgery, any lab services or tests, and the anesthesia used during the operation. But, in some instances, items or services related to the surgery that are scheduled separately, like pre-surgery appointments or physical therapy in the weeks after the surgery, might not be included in the good faith estimate.

    Providers and facilities must:

    -Provide the good faith estimate before an item or service is scheduled, within certain timeframes.

    -Offer an itemized list of each item or service, grouped by the provider or facility offering care. Each item or service has to have specific details, like the health care code assigned to it and the expected charge.

    -Explain the good faith estimate to you over the phone or in-person if you request it, and then follow up with a written (paper or electronic) estimate.

    -Provide the good faith estimate in a way that’s accessible to you.

    As it pertains to therapy, all this means is that you will be informed of your self-pay per session rate and the cancellation fee.

  • What form of payment do you accept?

    We take credit / debit cards and FSA / HSA cards. We do not accept cash or checks, unless under special circumstances.

  • Do you offer support animal / therapy animal letters?

    We regret that due to the ever-changing laws and liabilities regarding animal support letters, we are unable to provide these at this time.